We welcome any suggestions from clients, which will be treated confidentially and used to help us build an agency which includes the view of our service user’s.
The philosophy and practices of a domiciliary care agency should lead to a friendly and caring service where service users are listened to and feel valued, their rights are upheld, their cultural and religious beliefs are respected and receiving a service is a positive and beneficial experience. In order to achieve this, managers and staff must at all times have the following values firmly embedded in their practice.
Each service user will be respected as individuals and will be valued in all situations. Staff will work in a non-judgemental manner and carry out all tasks with agreement and consent.
Our service users will be treated with respect and dignity and as equals to self and others whilst valuing all cultural differences.
All care workers employed by Link CC will undertake a comprehensive training and induction which includes Policies & Procedures and safe Moving & Handling. The induction covers all subjects expressed Minimum Care Standards and as directed by RQIA.
Training will be offered in the following areas; some of the areas are designed specifically to carer’s who are working with various health conditions and not necessarily the entire staff team. Ie: catheter care, diabetes.
Basic Food Hygiene
Recording and reporting
Moving & Handling
Basic Risk Assessment
Vulnerable Adults Awareness
Dealing with Complaints
Medication administration awareness/ Policy
The Manager of Services is a qualified Social Worker and will continue with training pertaining to this qualification.